Prescription &
Refill Policy
At Stillpoint Psychiatry, we strive to ensure your medications are managed safely and accurately.
To avoid errors and delays, please adhere to the following guidelines regarding refills.
To ensure your request is received and processed correctly, we do not accept refill requests directly from pharmacies. History has shown that automated pharmacy systems often lead to communication errors or requests that are never successfully delivered to our providers.
Please request your refill directly through our office using one of the following methods:
Patient Portal: Message your provider directly through MyIO.
Text/Call: Contact the office directly at 843 884-3070.
How to Request a Refill:
Timeline & Expectations
48-Hour Notice: Please allow 48 business hours for all refill requests to be processed. While we frequently manage to send them on the same day, this buffer ensures you do not run out of medication.
Controlled Medications: For stimulants and other controlled substances, patients are required to be seen in person periodically for a follow-up appointment before a refill can be authorized.