Frequently Asked Questions

What if I have an urgent or emergency concern?

We do not provide emergency or crisis services. For emergencies, please call 911, go to the nearest emergency room, or contact the Suicide & Crisis Lifeline by dialing 988.

Do you see children and adolescents?

Yes. Our team includes clinicians who treat children, teens, and adults.

Do you offer telehealth?

Yes, we offer telehealth services for many of our patients when clinically appropriate. While this is a convenient option for established patients, please note that individuals prescribed controlled stimulants are required to be seen in person periodically.

What should I expect at the first appointment?

Your first visit is a thoughtful, in-depth conversation focused on understanding your symptoms, history, strengths, and goals. It is a judgment-free space where your story is heard.

Do you provide therapy as well as medication?

Several clinicians integrate supportive or cognitive-based therapy into visits, and some offer more in-depth psychotherapy. We also collaborate closely with outside therapists.

How do I request a prescription refill?

To ensure your treatment remains uninterrupted, please plan ahead for your medication needs. We require at least 48 business hours' notice for all refill requests. Please note that refill requests are processed during regular business hours and may require an up-to-date follow-up appointment.

What is your cancellation policy?

We value the time set aside for your care. If you need to cancel or reschedule your appointment, please provide at least 24 business hours' notice. Appointments canceled with less than 24 hours' notice, or missed appointments without notification, will be subject to a late cancellation fee. This allows us to offer the time slot to other patients who may be waiting for care.

Do you accept insurance?

Some providers at Still Point Psychiatry are in-network with major insurers such as BCBS, United Healthcare, Cigna, and Aetna. Others are private-pay only. Please confirm with your specific provider and your insurance plan.

Which providers are in-network with my insurance?

We have a team of providers who are In-Network with Cigna, United Healthcare, Aetna, and BlueCross BlueShield (BCBS):

  • Cameron Oswald, PA-C

  • Crystal Higbe, APRN

  • Casey Lee, APRN

  • Abby Kent, APRN

  • Lindsey Johnson, APRN (Please note: Lindsey Johnson is currently out-of-network for BCBS)

Do you have Out-of-Network providers?

Yes. The following providers operate on a Fee-for-Service (Out-of-Network) basis:

  • Sara Marcino, MD

  • Cindy Hope, MD

  • Erin Passow, PhD

  • Donna Farmer, LPC

Having trouble accessing your portal?

If you are experiencing technical issues with the patient portal, please use the direct links below to ensure you are on the correct login page. If the issue persists, contact our administrative support team at (843) 608-0006.